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Our Privacy Policy

Last Updated: Jun 4, 2024

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Poly-Wood, LLC (hereinafter "POLYWOOD") is the owner of the information collected on this site (polywood.com, trexfurniture.com, ivyterracefurniture.com; hereinafter "Service"). We will not sell or rent this information, nor will we share it in ways different from what is disclosed in this statement unless you consent.

Cookies and IP Addresses

POLYWOOD is highly committed to your privacy. Like many sites, we use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information. We use cookies to keep track of your shopping cart and for other purposes like personalizing the site. Cookies are a small piece of information stored by your internet browser to your computers’ hard drive. Your browser is usually set up to initially accept cookies. If you set your browser to reject cookies, the site will not be able to recognize your cart, your account, or any personalization. We do not and cannot use cookies to gather your confidential information that may be stored on your hard drive. POLYWOOD also uses web beacons as a means to deliver us cookies in order to determine whether and how many times our web pages have been browsed. Third Party advertisers also help us display tailored content to our customers and serve ads on our behalf. These advertisers may also utilize cookies and/or web beacons to measure effectiveness, efficiencies, etc. of the sites.

External Links

This site contains links to other Web sites. POLYWOOD is not responsible for the privacy practices or the content of such sites.

Your Personal Information

Our site uses forms for you to request information, products, and services. We collect your contact information, including, but not limited to, addresses, email addresses, phone numbers, and financial information. Collected information is used for the benefit of POLYWOOD to send information to customers about orders, to fulfill orders, to process and collect payments, to send promotional marketing material about our company and partners, and to contact customers about orders when necessary, and may be shared with third-party marketing partners for commercial purposes. Demographic and profile data is also collected at our sites. We use this data to tailor your experiences at our sites, to show you content that we think you might be interested in, and to display the content according to your preferences.

As a consumer, you may have the right to correct, erase, or remove your data. Although some rights are only legally required in certain states, POLYWOOD is dedicated to addressing any concerns regarding our gathering and utilization of your personal information. Inquiries or complaints regarding your personal data can be submitted here.

Changing Your Subscription Preferences

You may revoke your consent to receive emails at any time by written notice or by contacting us here. If you are a registered user, you may change your preferences to receive or not to receive email or other communications from us by logging in to your account and indicating those preferences on the "My Account" section of our Service.

You may also instruct POLYWOOD to stop sending you emails, newsletters or other information by following the ‘unsubscribe’ instructions provided in the email. POLYWOOD may, however, continue to use your Personal Information to contact you to service your account or as otherwise authorized by law. Please note that if you use more than one name or e-mail address when communicating with POLYWOOD or using the Service, you may continue to receive communications from POLYWOOD to any name and/or email address not specified in your opt-out request.

Third-Party Service Providers

We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, providing marketing assistance such as tailoring content on our sites and serving ads on our behalf, providing search results and links, and processing credit card payments. They have access to personal information needed to perform their functions, but may not use it for other purposes. Customer information is considered to be an asset of POLYWOOD and as such may be transferred to another company as part of an acquisition of POLYWOOD.

Third-Party Marketing Partners

Your personal information may be shared with third party marketing partners and used for commercial purposes. You may revoke your consent and opt out of third-party data sharing at any time by written notice or by contacting us here. POLYWOOD may, however, continue to use your Personal Information to contact you to service your account or as otherwise authorized by law.

Additionally, we may receive personal information about you from other third-party sources, such as data providers, social networks, partners, and publicly-available sources to enhance our services, understand user behavior, and personalize our interactions with you. We ensure these third parties are legally permitted or required to disclose such information to us.

Information Security

We have instituted reasonable safeguards to help ensure that information collected is secure. We also take reasonable steps to ensure that third parties who work with us to make our website (including the software, applications, and services provided on our website) available to you agree to protect personal information that they must access in order to serve you and to honor your preferences about contacts you receive.

When you send or otherwise transmit your sensitive information (such as your credit card number) to or through our website, your sensitive information is encrypted and protected with SSL, the current industry-standard encryption protocol. When you are on an SSL-protected page, a picture of a closed lock appears at the bottom or top of some web browsers. Another way to tell if you are on a secure page is to check the URL or address of the page. (Look in the address box or right-click on the page and select "Properties".) These secure SSL-encrypted pages have URLs that start with "https://" instead of "http://".

However, it is possible for third parties to access information despite our efforts. Without limiting the terms of our Terms of Use and this Privacy Policy, you understand that we do not guarantee that your use of our website and/or information provided by you will be private or secure and we are not responsible or liable to you for any lack of privacy or security you may experience. You are fully responsible for taking precautions and providing security measures best suited for your situation and intended use of our website. You also understand that any information provided by you or collected by us or our agents in connection with your use of our website will be used in the manner described in our Terms of Use. Please do not use our website if you do not agree to the terms and conditions described in this Information Security section.

Legal Address

Poly-Wood, LLC
​1000 POLYWOOD Way
Syracuse, IN 46567
574-457-3284

We collect the personal information you provide to us when you place an order on our website. The categories of information we may collect include:

  • Personal Identifiers, including name, email address, postal address, telephone number, tax ID number, and online Identifiers
  • Internet Activity
  • Commercial Information, including purchases
  • Financial Information, including credit or debit card number and bank or other financial account number
  • Inferences from Other Data, including inferences created from other personal information collected

We collect the personal information you provide to us when you subscribe to our newsletter. The categories of information we may collect include:

  • Personal Identifiers, including name, email address, postal address, telephone number, and online Identifiers
  • Internet Activity
  • Inferences from Other Data, including inferences created from other personal information collected

We collect the personal information you provide to us when you visit our website. The categories of information we may collect include:

  • Personal Identifiers, including name, email address, postal address, telephone number, and online Identifiers
  • Internet Activity
  • Inferences from Other Data, including inferences created from other personal information collected

Information from other sources

We may collect personal information about you from third-party sources, including Data Brokers and Retail Partners.

The categories of information we may collect include:

Data Brokers

  • Personal Identifiers, including Postal address

Retail Partners

  • Personal Identifiers, including Name, Email address, Postal address, and Telephone number
  • Commercial Information, including Purchases

How long we keep your data

We do not retain data for any longer than is necessary for the purposes described in this Policy.

We generally retain data according to the guidelines below.

Type of DataRetention Period
Data we collect in order to process and ship orders you place with us, including Name, Email address, Postal address, Telephone number, Tax ID number, Purchases, Credit or debit card number, Bank or other financial account numberWe keep personal information related to products and services you purchase for as long as the personal data is required for us to fulfill our contract with you.
Data we collect when you contact us for customer support and other inquiries, including Email address, Inferences created from other personal information collectedWe keep customer feedback and correspondence with our customer service to help us respond to any future questions or complaints.
Data we collect when you sign up for promotional and marketing communications, including Email address, Internet Activity, PurchasesWhere you have signed up to receive promotional and marketing communications from us, we will retain any data collected until you opt out or request its deletion. We will further retain a record of any opt-outs in order to prevent sending you future communications.
Data we collect when you review our products, answer surveys, or send feedback, including Online IdentifiersWe retain review, survey, and feedback data in anonymized form to help improve our products and services.
Data we collect in connection with privacy requests, including Email addressWe retain records related to privacy requests for a minimum of 24 months following the completion of the request.
Data we collect for security purposes, including Internet ActivityWe retain security-related data as long as necessary to comply with our legal obligations and to maintain and improve our information security measures.

Why we process your information

We process personal information for the following business and commercial purposes:

  • Conducting Surveys
  • Creating Customer Profiles
  • Delivering Targeted Ads
  • Fulfilling Customer Orders
  • Improving our Products & Services
  • Internal Business Operations
  • Preventing Fraud
  • Processing Payments
  • Providing Customer Support
  • Sending Promotional Communications
  • Tracking Purchases & Customer Data

We may disclose personal information about you for business and commercial purposes when you place an order on our website:

Personal Information CategoryCategories of Service ProvidersCategories of Third Parties
Personal IdentifiersBusiness Operations Tool, Communications Tools, Customer Support Tools, Cybersecurity Providers, IT Infrastructure Services, Payment Processors, Sales & Marketing Tools, and Website Operations ToolAd Networks, Commerce Software Tools, Data Analytics Providers, Payment Processors, Sales & Marketing Tools, and Shipping Services
Internet ActivityCustomer Support Tools, Data Analytics Providers, Sales & Marketing Tools, and Website Operations ToolAd Networks, Commerce Software Tools, Data Analytics Providers, and Sales & Marketing Tools
Commercial InformationBusiness Operations Tool, Customer Support Tools, IT Infrastructure Services, Payment Processors, Sales & Marketing Tools, and Website Operations ToolAd Networks, Commerce Software Tools, Data Analytics Providers, Payment Processors, and Sales & Marketing Tools
Financial InformationIT Infrastructure Services, Payment Processors, Sales & Marketing Tools, and Website Operations ToolCommerce Software Tools, Payment Processors, and Sales & Marketing Tools
Inferences from Other DataData Analytics ProvidersAd Networks, Commerce Software Tools, and Data Analytics Providers

We may disclose personal information about you for business and commercial purposes when you subscribe to our newsletter:

Personal Information CategoryCategories of Service ProvidersCategories of Third Parties
Personal IdentifiersIT Infrastructure Services, Sales & Marketing Tools, and Website Operations ToolAd Networks, Data Analytics Providers, and Sales & Marketing Tools
Internet ActivitySales & Marketing ToolsAd Networks, Data Analytics Providers, and Sales & Marketing Tools
Inferences from Other DataNoneAd Networks and Data Analytics Providers

We may disclose personal information about you for business and commercial purposes when you visit our website:

Personal Information CategoryCategories of Service ProvidersCategories of Third Parties
Personal IdentifiersCollaboration & Productivity Tools, Customer Support Tools, Cybersecurity Providers, Governance, Risk & Compliance Software, IT Infrastructure Services, and Sales & Marketing ToolsAd Networks, Commerce Software Tools, Data Analytics Providers, and Sales & Marketing Tools
Internet ActivityData Analytics Providers, Governance, Risk & Compliance Software, IT Infrastructure Services, Sales & Marketing Tools, and Website Operations ToolAd Networks, Commerce Software Tools, Data Analytics Providers, and Sales & Marketing Tools
Inferences from Other DataData Analytics ProvidersAd Networks, Commerce Software Tools, Data Analytics Providers, and Sales & Marketing Tools