Poly-Wood, LLC (hereinafter "POLYWOOD") is the owner of the information collected on this site (polywood.com, trexfurniture.com, ivyterracefurniture.com; hereinafter "Service"). We will not sell or rent this information, nor will we share it in ways different from what is disclosed in this statement unless you consent.

Cookies and IP Addresses

POLYWOOD is highly committed to your privacy. Like many sites, we use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information. We use cookies to keep track of your shopping cart and for other purposes like personalizing the site. Cookies are a small piece of information stored by your internet browser to your computers’ hard drive. Your browser is usually set up to initially accept cookies. If you set your browser to reject cookies, the site will not be able to recognize your cart, your account, or any personalization. We do not and cannot use cookies to gather your confidential information that may be stored on your hard drive. POLYWOOD also uses web beacons as a means to deliver us cookies in order to determine whether and how many times our web pages have been browsed. Third Party advertisers also help us display tailored content to our customers and serve ads on our behalf. These advertisers may also utilize cookies and/or web beacons to measure effectiveness, efficiencies, etc. of the sites.

External Links

This site contains links to other Web sites. POLYWOOD is not responsible for the privacy practices or the content of such sites.

Your Personal Information

Our site uses forms for you to request information, products and services. We collect your contact information, including, but not limited to, addresses, email addresses, phone numbers, and financial information. Collected information is used for the benefit of POLYWOOD to send information to customers about orders, to fulfill orders, to process and collect payments, to send promotional marketing material about our company and partners, and to contact customers about orders when necessary, and may be shared with third-party marketing partners for commercial purposes.. Demographic and profile data is also collected at our sites. We use this data to tailor your experiences at our sites, to show you content that we think you might be interested in, and to display the content according to your preferences.

Changing Your Subscription Preferences

You may revoke your consent to receive emails at any time by written notice or by contacting us here. If you are a registered user, you may change your preferences to receive or not to receive email or other communications from us by logging in to your account and indicating those preferences on the "My Account" section of our Service.

You may also instruct POLYWOOD to stop sending you emails, newsletters or other information by following the ‘unsubscribe’ instructions provided in the email. POLYWOOD may, however, continue to use your Personal Information to contact you to service your account or as otherwise authorized by law. Please note that if you use more than one name or e-mail address when communicating with POLYWOOD or using the Service, you may continue to receive communications from POLYWOOD to any name and/or email address not specified in your opt-out request.

Third-Party Service Providers

We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, providing marketing assistance such as tailoring content on our sites and serving ads on our behalf, providing search results and links, and processing credit card payments. They have access to personal information needed to perform their functions, but may not use it for other purposes. Customer information is considered to be an asset of POLYWOOD and as such may be transferred to another company as part of an acquisition of POLYWOOD.

Third-Party Marketing Partners

Your personal information may be shared with third party marketing partners and used for commercial purposes. You may revoke your consent and opt out of third-party data sharing at any time by written notice or by contacting us here. POLYWOOD may, however, continue to use your Personal Information to contact you to service your account or as otherwise authorized by law.

Information Security

We have instituted reasonable safeguards to help ensure that information collected is secure. We also take reasonable steps to ensure that third parties who work with us to make our website (including the software, applications and services provided on our website) available to you agree to protect personal information that they must access in order to serve you and to honor your preferences about contacts you receive.

When you send or otherwise transmit your sensitive information (such as your credit card number) to or though our website, your sensitive information is encrypted and protected with SSL, the current industry-standard encryption protocol. When you are on an SSL-protected page, a picture of a closed lock appears at the bottom or top of some web browsers. Another way to tell if you are on a secure page is to check the URL or address of the page. (Look in the address box or right-click on the page and select "Properties".) These secure SSL-encrypted pages have URLs that start with "https://" instead of "http://".

However, it is possible for third parties to access information despite our efforts. Without limiting the terms of our Terms of Use and this Privacy Policy, you understand that we do not guarantee that your use of our website and/or information provided by you will be private or secure and we are not responsible or liable to you for any lack of privacy or security you may experience. You are fully responsible for taking precautions and providing security measures best suited for your situation and intended use of our website. You also understand that any information provided by you or collected by us or our agents in connection with your use of our website will be used in the manner described in our Terms of Use. Please do not use our website if you do not agree to the terms and conditions described in this Information Security section.

Legal Address

Poly-Wood, LLC
​1000 POLYWOOD Way
Syracuse, IN 46567
574-457-3284

Information we collect

Information you provide to us

We collect the personal information you provide to us when you Customers. The categories of information we may collect include:

  • Personal Identifiers, including tax ID number, name, postal address, telephone number, and email address
  • Online Identifiers, including IP address, device identifier, customer number, unique personal identifier, and online identifier
  • Internet Activity, including interactions with websites, apps or ads and email open and click-through rates
  • Commercial and Financial Information, including purchases, bank or other financial account number, and credit card or debit card number
  • Inferences, including inferences from other data

We collect the personal information you provide to us when you Newsletter Subscribers. The categories of information we may collect include:

  • Personal Identifiers, including email address, name, telephone number, and postal address
  • Online Identifiers, including unique personal identifier, IP address, online identifier, and device identifier
  • Internet Activity, including interactions with websites, apps or ads and email open and click-through rates
  • Inferences, including inferences from other data

We collect the personal information you provide to us when you Website Visitors. The categories of information we may collect include:

  • Personal Identifiers, including name, email address, postal address, and telephone number
  • Online Identifiers, including IP address, unique personal identifier, and device identifier
  • Internet Activity, including interactions with websites, apps or ads and email open and click-through rates
  • Inferences, including inferences from other data

Information collected automatically

We automatically collect internet or other electronic information about you when you visit our website, such as IP address, browsing history and interactions with our website. This data may be collected using browser cookies and other unique personal identifiers.

Do Not Track. Your browser settings may allow you to automatically transmit a “Do Not Track” signal to online services you visit. When we detect a Do Not Track signal, we place a U.S. Privacy String setting in your browser so that any third party who respects that signal will not track your activity on our website. We also respect the Global Privacy Control (GPC) signal, a user-enabled global privacy control that opts you out of the sale of personal information. GPC is supported by certain internet browsers or as a browser extension.

Information from other sources

We may collect personal information about you from third-party sources, including Ad Networks, Data Analytics Providers, and Social Networks.

How we share and disclose information

Information Disclosed for Business or Commercial Purposes in the Last 12 Months, and Categories of Parties Disclosed To

We may disclose the following personal information about you when you Customers:

Personal Information Disclosed Recipient (by Category)
Commercial and Financial Information Service Providers, Ad Networks, Data Analytics Providers, Payment Processors, Sales & Marketing Tools, and Commerce Software Tools
Online Identifiers Ad Networks, Service Providers, Data Analytics Providers, Sales & Marketing Tools, Payment Processors, and Commerce Software Tools
Personal Identifiers Service Providers, Data Analytics Providers, Ad Networks, Sales & Marketing Tools, Payment Processors, and Commerce Software Tools
Internet Activity Service Providers, Ad Networks, Sales & Marketing Tools, Data Analytics Providers, and Commerce Software Tools
Inferences Data Analytics Providers, Commerce Software Tools, and Ad Networks

We may disclose the following personal information about you when you Newsletter Subscribers:

Personal Information Disclosed Recipient (by Category)
Personal Identifiers Service Providers, Ad Networks, and Sales & Marketing Tools
Internet Activity Service Providers, Sales & Marketing Tools, Ad Networks, and Data Analytics Providers
Online Identifiers Service Providers, Ad Networks, Sales & Marketing Tools, and Data Analytics Providers
Inferences Service Providers, Ad Networks, and Data Analytics Providers

We may disclose the following personal information about you when you Website Visitors:

Personal Information Disclosed Recipient (by Category)
Online Identifiers Ad Networks, Service Providers, Data Analytics Providers, Sales & Marketing Tools, and Commerce Software Tools
Internet Activity Service Providers, Data Analytics Providers, Ad Networks, and Sales & Marketing Tools
Inferences Data Analytics Providers, Commerce Software Tools, Service Providers, Ad Networks, and Sales & Marketing Tools
Personal Identifiers Sales & Marketing Tools and Service Providers

California Privacy Notice (CCPA)

This section provides additional information for California residents under the California Consumer Privacy Act (CCPA). The terms used in this section have the same meaning as in the CCPA. This section does not apply to information that is not considered "personal information," such as anonymous, deidentified, or aggregated information, nor does it apply to publicly available information as defined in the CCPA.

Collection and Disclosure of Personal Information

The personal information we collect is described above in Information we collect. The personal information we disclose for business or commercial purposes is described above in How we share and disclose information. The length of time for which we retain personal information is described above in How long we keep your data.

Business and Commercial Purposes for Collection

We collect personal information for the following business purposes:

  • Advertising and Marketing
  • Employment-Related
  • Error Management
  • Provide Products or Services
  • Quality Assurance
  • Security
  • Short-Term Transient Use

We also "share" and "sell" (as defined in the CCPA) personal information for commercial purposes, including to advertise and market our products.

Information “Sharing” and “Selling”

We “share” certain personal information with third party ad networks for purposes of behavioral advertising, including: Commercial and Financial Information, Inferences, Internet Activity, Online Identifiers, and Personal Identifiers. This allows us to show you ads that are more relevant to you.

We use third party data analytics providers and this may be considered a “sale” of information under the CCPA.

You may opt-out of these data practices here.

CCPA Rights

Your CCPA rights are described below. You can make a Request to Know or a Request to Delete under the CCPA by submitting a Privacy Request at the top of this page, or by clicking here.

Right to Know

You have the right to request to know the following about the personal information we have collected about you in the past 12 months:

  • the categories and specific pieces of personal information we have collected about you
  • the categories of sources from which we collect personal information about you
  • the business and commercial purposes for which we collect personal information
  • the categories of third parties with whom we share the information
  • the categories of personal information about you that we disclosed for a business purpose, and the categories of third parties to whom we disclosed that information for a business purpose

If you make a Request to Know more than twice in a 12-month period, we may require you to pay a small fee for this service.

Right to Delete

You have the right to request that we delete any personal information about you that you have provided to us. We will permanently delete from our records any personal information that is not necessary for our business operations and direct our service providers to do the same.

We consider information to be necessary for our business operations if it is used to:

  • Complete an obligation to you that you have requested
  • Detect and resolve issues related to security or functionality
  • Comply with legal obligations
  • Enable solely internal uses

Right to Non-Discrimination

If you exercise your CCPA consumer rights:

  • We will not deny goods or services to you
  • We will not charge you different prices or rates for goods or services, including through the use of discounts or other benefits or penalties
  • We will not provide a different level or quality of goods or services to you

Right to Opt-Out

You have the right to opt-out of any selling and sharing of your personal information.

You may exercise your right to opt-out here.

Request Verification

Before we can respond to a Request to Know or Request to Delete, we will need to verify that you are the consumer who is the subject of the CCPA request. Verification is important for preventing fraudulent requests and identity theft. Requests to Opt-Out do not require verification.

Typically, identity verification will require you to confirm certain information about yourself based on information we have already collected. For example, we will ask you to verify that you have access to the email address we have on file for you. If we cannot verify your identity based on our records, we cannot fulfill your CCPA request.

For a request that seeks specific personal information, we ask that you sign a declaration stating that you are the consumer whose personal information is the subject of the request, as required by the CCPA.

In some cases, we may have no reasonable method by which we can verify a consumer's identity. For example:

  • If a consumer submits a request but we have not collected any personal information about that consumer, we cannot verify the request.
  • If the only data we have collected about a consumer is gathered through website cookies (i.e. the consumer visited our website but had no other interaction with us), we are unable to reasonably associate a requester with any data collected; therefore, we cannot verify the request.

Authorized Agent

A California resident's authorized agent may submit a Request to Know or a Request to Delete under the CCPA by emailing us at privacy@polywood.com. Requests submitted by an authorized agent will still require verification of the person who is the subject of the request in accordance with the process described above. We will also ask for proof that the person who is the subject of the request authorized an agent to submit a privacy request on their behalf. An authorized agent that has power of attorney pursuant to California Probate Code section 4121 to 4130 must submit proof of statutory power of attorney, but consumer verification is not required.

If you have trouble accessing this notice, please contact us at privacy@polywood.com.

Contact Us

If you have any privacy-related questions, please send them to privacy@polywood.com.